How to get the reasons for rejection of a KYC document?

Reasons for rejection of a document by our KYC experts are systematically detailed in the comment field of the concerned document.

This comment is not sent to your clients, and can be obtained through the API (<GetKYCStatus>), or directly from your Enterprise Back-Office.

So as to limit rejections of documents, we invite you to take a look at the KYC recommandations topic, as well as the one listing accepted/expected documents.

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