Why do I have a wallet with Lemonway?
Lemonway is a payment solution used on thousands of websites/platforms for E-Commerce, marketplaces, kitchens (joint gifts, weddings), crowdfunding/participatory financing, and various personal services.We work in partnership with various companies and if you have opened an account with one of our partners, you will have a Lemonway wallet.
What is Inactivity Fees and why am I being charged?
In accordance with our Terms and Conditions, a monthly inactivity fee of €2.5 is applied to all unclaimed funds remaining on your account after 12 months of inactivity.
💡These fees are applied within the limit of the funds available in your account.
The inactivity fee will be applied 1 month after Lemonway has sent you a communication notifying you of the inactivity and giving you the opportunity to retrieve your funds. Inactivity fees are not applied retroactively.
How can I retrieve my funds?
Currently, the only way to retrieve funds is to fill in the form that our team has sent you by e-mail.
How can I close my wallet?
If you do not complete the form to retrieve your funds, we will automatically initiate the wallet closure procedure one month after our first communication. No further action is required.
Is there another way to send documents?
At the moment, the only way to send us documents is to fill in the form sent to you by e-mail.