Regulatory Context
In accordance with European regulations on fraud prevention and anti–money laundering, updating your KYC (Know Your Customer) information is now mandatory. Our partner, Lemonway—an authorized payment institution—is assisting us with this regulatory requirement.
🔒 This update is intended to:
- Strengthen the security of your transactions
- Ensure regulatory compliance
- Prevent any service interruptions
Deadline: November 15, 2025
✉️ What Will I Receive?
You will receive an official email containing a personal, secure link to update your information.
✅ This email will come from Lemonway or from our platform (e.g., collect.ondorse.co).
✅ You will be prompted to complete or verify your KYC information in just a few minutes.
How Does the Update Work?
👤 For Individuals:
1️⃣ Your existing information will be pre‑filled.
2️⃣ You add or correct any missing details.
3️⃣ You upload your supporting documents.
4️⃣ You confirm the summary.
🏢 For Legal Entities:
1️⃣ Select your legal representative.
2️⃣ Enter the required legal information.
3️⃣ Upload the necessary documents (e.g., Kbis, bylaws).
4️⃣ Complete and validate the file.
The process is quick and easy—typically under 5 minutes.
ℹ️ Frequently Asked Questions (FAQ)
❓ Why do I need to update my information?
As a regulated institution, we are legally required to verify our users’ identity information on a regular basis. This helps combat fraud and ensures the security of transactions.
❓ Why is the email or form branded with Lemonway or Ondorse?
Lemonway is a licensed payment provider. Ondorse is the secure technical platform that collects this data. Both are mandated to carry out this process in compliance with regulations.
❓ How can I tell if the link is secure and official?
- Check that the address begins with https.
- Official forms will use the format:
collect.ondorse.co. - If in doubt, do not click—contact our customer support.
❓ Is my data safe?
Yes. Lemonway is authorized by the ACPR (French Prudential Supervisory and Resolution Authority). Data are collected and processed in a secure, GDPR‑compliant environment and are never used for commercial purposes.
❓ What happens if I don’t update my information by November 15th 2025?
Your account may be blocked or suspended in accordance with regulations. To ensure uninterrupted service, we recommend that you complete this update as soon as possible.
❓ Who is Lemonway?
Lemonway is a licensed payment institution specializing in managing financial flows and KYC verification for platforms. By partnering with Lemonway, we guarantee secure data collection and regulatory compliance.
📞 Need Help?
If you have any questions or concerns regarding the email received or the collection link, please do not hesitate to contact our support team. We are here to help you.
💡 Did You Know?
If you haven’t completed the update, you will also receive automatic reminders every 7 days to help you avoid any service interruption.