What is a card chargeback?

A card chargeback is a dispute by the cardholder of a card transaction to his/her bank, leading to the cancellation of the original transaction and the re-credit of the cardholder.

A card chargeback can have several reasons, the most common being: fraudulent transaction, transaction not recognized, services not provided or merchandise not received, duplicate payment.
A card transaction can be charged back up to 13 months following the date of the original transaction.

A card chargeback has two main effects:
• For the cardholder - total or partial re-credit of the original transaction amount
• For you - debit of the chargeback amount as well as chargeback associated chargeback fees on your Lemon Way Collect account

For some additional insights on card chargebacks, just take a look at the dedicated topic, here.

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