My dashboard: logging in & getting started

Summary
How do I access my dashboard?
What should I do if I've forgot or lost my password?
How do I create a new user?
How do I edit an existing user?
How do I deactivate a user?
How do I whitelist a fixed IP address on the dashboard and what do I do for a dynamic IP address?
Developers Tab

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How do I access my dashboard?

We suggest that first you read the article How do I know which version of the dashboard I am using? This will allow you to identify which version of the dashboard you are using, and therefore be able to quickly refer to the relevant procedure.

Dashboard version 1

• To access your dashboard V1, simply enter the URL we have provided into your browser (format https://backoffice.lemonway.fr/[NOMDELENVIRONNEMENT])

Enter your username and password:

Once you login to your dashboard, you will be redirected to the page below. It provides an overview of your information such as balance, turnover, incoming and outgoing funds for that day.

Dashboard version 2

• To access your dashboard V2, simply copy-paste the URLaddress  we provided you into your browser (format https://backoffice.lemonway.fr/[NOMDELENVIRONNEMENT])
• Enter your username and password:

Once you login to your dashboard, you will be redirected to the page below. It provides an overview of your information such as balance, turnover, incoming and outgoing funds for that day.

The dashboard V2 is compatible to run on the following browsers:

• Google Chrome
• Firefox
• Safari
• Microsoft Edge

NB: the dashboard V2 is not compatible with Internet Explorer

For security reasons (to prevent an undisclosed or unidentified third party logging in), IP filtering has been put in place to prevent unauthorised access to your dashboard.
Please make sure your smartphone or computer IP address has been whitelisted in our systems. To whitelist an IP address, see the How do I whitelist a fixed IP address on the dashboard and what do I do for a dynamic IP address? section.

What should I do if I've forgot or lost my password?

NB: to reset your password, you must use your dashboard V1. To find out more about the dashboard versions, please read the article How do I know which version of the dashboard I am using?

If you forgot your password you should:

• Click on Forgotten password at the bottom of the login screen
  
• Enter your email address in the pop-up window that appears, then click Reset my password
  
  
• You will receive an email with a link that allows you to enter a new password.

NB: Your password must contain at least 10 characters including at least one capital letter, one number and one special character (!@#$_-*).

How do I create a new user?

You can add and modify dashboard and API users from your dashboard and choose what permissions they have.

Dashboard version 1

To create a new user, simply open the Tools > Configuration > Back-Office User menu, click on the Actions button, then new Back-Office or API access, complete the fields that appear in the pop up window, then click on Save.

Dashboard version 2

To create a new user, click on the Configuration > then Users menu. Once on the page, click on   (Create a new user), fill in the form and finally click CREATE A NEW USER.

How do I edit an existing user?

Dashboard version 1

To edit an existing user, simply:

• In the same menu, hover your mouse over the field you wish to edit and you will see a pencil icon allowing you to update the user's information
• Once you've updated the user information, re-enter your password and click Save 

Dashboard version 2

To edit an existing user, simply:

• Click on the pencil  in the Actions column
• Once you've updated the user information, re-enter your password and click Save
  
  

How do I deactivate a user?

Dashboard version 1

To deactivate a user, select active or inactive from the drop-down Status menu:

Dashboard version 2

Un-tick the Active box to deactivate the user:

NB: Users cannot be deleted under any circumstances.
An MB admin profile cannot deactivate another MB admin profile. Please contact us if this is necessary. 

How do I whitelist a fixed IP address on the dashboard and what do I do for a dynamic IP address?

To whitelist an IP address on the API, please contact us. A whitelisted IP address will allow you to access both dashboard versions.

Dashboard version 1

You can whitelist any IP address from your dashboard V1 in both test mode or live versions, from the Tools > Configuration > White List IP  menu then click Add. This operation must be performed from an IP that has already been authorised, using an Admin user ID.

Dashboard version 2

You can whitelist any IP address from your dashboard V2.
To do this, go to the Configuration  > IP address whitelist >  whitelist an IP address menu, then fill in the form.

Fixed IP addresses can only be whitelisted on the API by Lemonway.
If you have dynamic IP addresses, we strongly recommend you sign up to a VPN with a fixed IP (e.g. PureVPN, VPN Unlimited, etc.).

Developers Tab

❗❗Only available on dashboard V2

The Developer tab allows all dashboard functions and views to be managed by developers. This tab covers two main subjects:

• API keys
• API Documentation
• Notifications (for more information, please refer to the How do notifications work? section of the Settings and options article

API keys

This new function allows greater security when using our solution.
In the API Keys section, click , and enter your password to confirm.

As soon as you have confirmed, an API key is created. You can see it by clicking . You will need to enter your password again.

API Documentation

By clicking on this button you will be redirected to the API documentation page.

Status page

By clicking on this buttonyou will be redirected to the https://status.lemonway.com/ page.

Please visit this page to:

• View the real-time status of all Lemonway systems
• Sign up to receive email notifications in the event of an incident