All you need to know about withdrawing funds from a payment account

Summary
What documents do I need to provide in order to withdraw funds from a payment account?
How do I add bank details to a payment account?
How do I initiate a request for an outgoing bank transfer?
How long does it take on average for the beneficiary to receive an outgoing bank transfer?
Can a request for an outgoing transfer be cancelled?

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What documents do I need to provide in order to withdraw funds from a payment account?

In order to be able to request an outgoing transfer, banking statement under payment account's holder's name must be provided, and banking details typed manually in your dashboard (see How do I add bank details to a payment account? part of this article).
Banking  details will only be activated after verification by our KYC experts:

• Matching between the account number entered in the payment account and the one indicated in the bank statement downloaded in the Documents section
• Correspondence between the holder of the payment account as indicated in your dashboard and the one mentioned in the bank statement.

Several bank details (following previous conditions) can be active simultaneously on the same payment account.
NB: Only Lemonway can add/modify banking information on your mechant account (SC). In case you would like to add new bank details, please download the RIB or bank statement concerned in the documents (Type 2 if available otherwise various Docs), then contact us to request verification & activation. 
Once banking details have been filled in, please make sure that you download the corresponding bank stateement in the Documents part.

How do I add bank details to a payment account?

Adding bank details to a payment account allows you to withdraw available funds with an outgoing transfer to a bank account.

Dashboard version 1

To add bank details:

• Go on the wallet page. To do so, you can follow the steps in the How do I view the information for a payment account? part of our article All you need to know about payment accounts
• Click Banking Information > New bank account
• Select the bank account type: IBAN or Other bank details
• IBAN: fill-in the mandatory fields (Account owner, IBAN), type your password and click Save
• Other bank details: Select the country, and fill-in the mandatory fields, and click Save

Dashboard version 2

To add bank details:

• Go on the wallet page. To do so, you can follow the steps in the How do I view the information for a payment account? part of our article All you need to know about payment accounts
• Click Bank Accounts > Add a Bank account . On the pop-up window, type the country concerned by the banking information you wish to add. Then, the fields to fill-in will appear according to the country selected.

Once all information have been entered, click on Save.
NB. The banking information entered will be validated once the related bank statement have been uploaded (in the name of the payment account holder).

How do I initiate a request for an outgoing bank transfer?

If you would like to add specific text in outgoing transfers issued by Lemonway to your beneficiaries, please contact us.

Dashboard version 1

To make an outgoing transfer request (only allowed in the environment's currency) from your V1 dashboard:

• Go on the wallet page. To do so, you can follow the steps in the How do I view the information for a payment account? part of our article All you need to know about payment accounts
• Choose Banking Information > External Transfer.
• Then, specify the transfers' amount (in the format XX.XX), choose the receiving bank account, enter a comment (optional/max 35 characters/by default not sent to the recipient), enter the password, and click Submit transfer.

Dashboard version 2

To make an outgoing transfer request (only allowed in the environment's currency) from your V2 dashboard:

• Go on the wallet page. To do so, you can follow the steps in the How do I view the information for a payment account? part of our article All you need to know about payment accounts
• Choose Banking Information > .
• Select the receiving bank account, specify the amount of the transfer (in the format XX,XX), enter a comment (optional/max 35 characters/by default not sent to the recipient), enter the password, and click Send.
  
  

How long does it take on average for the beneficiary to receive an outgoing bank transfer?

SEPA Bank Transfers (Issued in EUR and inside the SEPA zone - 34 countires) are usually received by the beneficiary within 1-2 banking business days after the Lemonway transaction date.
Bank transfers in foreign currencies or in EUR but outside of the SEPA zone are usually received by the beneficiary within 2-4 banking business days after the Lemonway transaction date.
[Saturdays and Sundays are not banking business days].

Can a request for an outgoing transfer be cancelled?

An outgoing bank transfer can only be cancelled before it is actually processed by Lemonway on the banking system.
Lemonway processes outgoing bank transfers at 10:30 am every working day.
The cancel button will no longer appear if the transaction has already been processed by Lemonway.

Dashboard version 1

• Go on the wallet page. To do so, you can follow the steps in the How do I view the information for a payment account? part of our article All you need to know about payment accounts
• Once you have identified the transaction in the relevant payment account, simply click the beige Cancel Money-Out button on the left of Operations table, then click the Submit button.

The transaction status is then automatically changed from Successful to Failure/Error and the payment account is automatically credited with the amount of the cancelled outgoing transfer.

Dashboard version 2

• Go on the wallet page. To do so, you can follow the steps in the How do I view the information for a payment account? part of our article All you need to know about payment accounts
• Once you have identified the transaction, click on the transaction ID to open the details. Then just click the Cancel Transaction button, enter your password, then Confirm.