All you need to know about withdrawing funds from a payment account

Summary
What documents do I need to provide in order to withdraw funds from a payment account?
How do I add bank details to a payment account?
What to do in case of a non-SEPA bank account?
How do I initiate a request for an outgoing bank transfer?
How long does it take on average for the beneficiary to receive an outgoing bank transfer?
Can a request for an outgoing transfer be cancelled?

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What documents do I need to provide in order to withdraw funds from a payment account?

In order to be able to request an outgoing transfer, banking statement under payment account's holder's name must be provided, and banking details typed manually in your dashboard (see How do I add bank details to a payment account? part of this article).
Banking  details will only be activated after verification by our KYC experts:

  • Matching between the account number entered in the payment account and the one indicated in the bank statement downloaded in the Documents section
  • Correspondence between the holder of the payment account as indicated in your dashboard and the one mentioned in the bank statement.

Several bank details (following previous conditions) can be active simultaneously on the same payment account.
NB: Only Lemon Way can add/modify banking information on your mechant account (SC). In case you would like to add new bank details, please download the RIB or bank statement concerned in the documents (Type 2 if available otherwise various Docs), then contact us to request verification & activation. 
Once banking details have been filled in, please make sure that you download the corresponding bank stateement in the Documents part.

How do I add bank details to a payment account?

Adding bank details to a payment account allows you to withdraw available funds with an outgoing transfer to a bank account.

Dashboard version 1

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Dashboard version 2

To add bank details:

How_to_add_a_beneficiary_bank_account_to_a_payment_account_V2.gif

What to do in case of a non-SEPA bank account?

When entering non-SEPA bank details, please fill in all the fields in order to limit the risk of an outgoing transfer being returned.
In the case of a foreign bank mentioning a sort code and account number (English, Canadian or American online bank), the banking information entered in the Account Number part corresponds to the sort code + account number: the type of IBAN must be chosen as BBAN.

How do I initiate a request for an outgoing bank transfer?

If you would like to add specific text in outgoing transfers issued by Lemon Way to your beneficiaries, please contact us.

Dashboard version 1

To make an outgoing transfer request (only allowed in the environment's currency) from your V1 dashboard:

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Dashboard version 2

To make an outgoing transfer request (only allowed in the environment's currency) from your V2 dashboard:

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How long does it take on average for the beneficiary to receive an outgoing bank transfer?

SEPA Bank Transfers (Issued in EUR and inside the SEPA zone - 34 countires) are usually received by the beneficiary within 1-2 banking business days after the Lemon Way transaction date.
Bank transfers in foreign currencies or in EUR but outside of the SEPA zone are usually received by the beneficiary within 2-4 banking business days after the Lemon Way transaction date.
[Saturdays and Sundays are not banking business days].

Can a request for an outgoing transfer be cancelled?

An outgoing bank transfer can only be cancelled before it is actually processed by Lemon Way on the banking system.
Lemon Way processes outgoing bank transfers at 10:30 am every working day.
The cancel button will no longer appear if the transaction has already been processed by Lemon Way.

Dashboard version 1

The transaction status is then automatically changed from Successful to Failure/Error and the payment account is automatically credited with the amount of the cancelled outgoing transfer.

Dashboard version 2

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