All you need to know about payment accounts

Summary
Merchant Payment Account
Customer payment accounts
How do I view the list of current payment accounts?
How do I view the information for a payment account?
How do I create a payment account and what information do I need to provide?
Payment account for an Individual
Payment account for a Professional
How do I upload documents to a payment account?
How do I edit payment account information?
What do I do if a payment account is frozen?
Control Journal/Logs

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Depending on the merchant's business type, acceptance by the merchant of the Terms and Conditions  (including the Lemonway Terms and Conditions) results in the opening of a payment account in the respective Lemonway environment in the name of the user (the account holder) for the user to make payments/settlements on the merchant's platform.

Merchant Payment Account

This is your company's unique payment account (also referred to as SC for Society). Any commission you earn is deposited into this account; Lemonway also collects its own fees on your transactions from this account.
Depositing funds into your merchant account via wire transfer is always exempt from Lemonway fees.

Please remember to keep sufficient funds in your merchant account. If the balance of your merchant account is insufficient, all payments will be refused. 

Customer payment accounts

These are your customers' payment accounts, whether they are payers, merchants, project leaders, or investors for example.

You can create unlimited customer payment accounts for natural persons or legal entities.
Each customer payment account is subject to KYC rules, and has a unique External ID set up by you when you create the payment account, allowing you to distinguish between different types of customer (e.g. External IDs starting with PP- for project leaders or I- for investors).
As Internal & External IDs cannot be changed, please be careful when creating the payment account (special characters and underscores are not permitted).

How do I view the list of current payment accounts?

Dashboard version 1

The Accounts > Clients mceclip0.png menu allows you to access the list of payment accounts created in your environment.
On this page you can filter the display (please refer to the section on How does table filtering work? in our Settings and options article) or access a particular payment account.
You can use several filter criteria:  
 mceclip1.png
 To view the results after applying your filters, click on Filter.

If you wish to display more accounts, just choose the required number from the drop-down menu above the table:
mceclip2.png
mceclip4.png

NB: Warning! Depending on the number chosen, the list may take a few seconds to display.

Dashboard version 2

The  menu mceclip3.pngallows you to access the list of payment accounts created in your environment.

On this page you can filter the display or access a particular payment account.

How do I view the information for a payment account?

Dashboard version 1

To search for a particular payment account, click mceclip6.png. To search for a particular payment account, click . You can search for an account using its internal ID, external ID, email address or name.
NB: For a more accurate search, we recommend that you use the email address.

The payment account page is then displayed, going to the Overview by default.
mceclip4.png

This view displays important information about the payment account (account type, thresholds, balance ...).
The following menus are available:

  • Overview
  • Control Journal
  • Wallet details
  • Documents
  • Banking Information
  • Operations

Dashboard version 2

From the list of payment accounts, you can search by the criteria of your choice by pressing the magnifying glass below the relevant column.
To enter the details of an account, click on the relevant ID (first column).
The page displaying the details then opens, on the default Overview page.
mceclip5.png
This view displays the financial information related to the payment account (balance, incomings of the day, etc.).
The following menus are available:

  • Overview
  • Operations
  • Documents
  • Banking Information
  • Account Information
  • Logs

How do I create a payment account and what information do I need to provide?

Payment accounts (natural persons or legal entities) can be created via the API as well as manually from your dashboard.
NB: The information required (compulsory and recommended) to create a payment account is as follows:

  • Internal ID: this field only accepts numbers
  • External ID: A-Za-z0-9._@%+- type characters are accepted
  • Please note that spaces are not allowed

Payment account for a Individual 

COMPULSORY

RELEVANT API FIELD

INFORMATION

First name of the payment account holder

<clientFirstName>

Last name of the payment account holder

<clientLastName>

Date of birth of payment account holder

<birthdate>

Nationality of the payment account holder

<nationality>

Country of residence of the payment account holder

<ctry>

Email address of the payment account holder

<clientMail>

Registration IP address of the payment account holder

<walletiP>

 Payer or Beneficiary

<payerOrBeneficiary>

RECOMMENDED

Title of the holder of the payment account

<clientTitle>

Main telephone number of the payment account holder

<phoneNumber>

PEP (Politically Exposed Person)

 value ‘PEP=YES’ in the <companyDescription> field

Payment account for a Professional

COMPULSORY

RELEVANT API FIELD

INFORMATION

Company name of the holder of the payment account

<companyName>

Description of the payment account holder's project or activity

<companyDescription>

URL of the project or payment account holder

<companyWebsite>

Country of registration of the holder of the payment account

<ctry>

First name of the legal representative of the payment account holder

<clientFirstName>

Last name of the legal representative of the payment account holder

<clientLastName>

Date of birth of the legal representative of the payment account holder

<birthdate>

Contact email of the payment account holder

<clientMail>

Registration IP address of the payment account holder

<walletiP>

Payer or Beneficiary

<PayerOrBeneficiary>

RECOMMENDED

Registration number of the payment account holder

<companyIdentificationNumber>

Contact telephone number of the payment account holder

<phoneNumber>

By default, payment accounts are all opened with KYC1 status, thus presenting significant constraints in terms of number and amount of transactions (MoneyIn, P2P, and MoneyOut). 

Dashboard version 1

To create a payment account from your dashboard, simply open the customer account overview. Then, from the Actions menu, select Create new wallet account, fill in the pop up fields then click Save.
How_to_create_a_payment_account___what_information_is_required.gif

Dashboard version 2

To create a payment account from your dashboard, simply:

  • Go to the mceclip3.pngmenu
  • On that page, click the button mceclip2.png
  • Fill in at least the compulsory fields (with an *)
  • Click Create a new account
    createwalletV2ENG.gif

NB: The payment account is created immediately. However, in order to start using it, you will need to gather the necessary documents for KYC verification.

How do I upload documents to a payment account?

Changing the status of a payment account from KYC1 to KYC2 requires the relevant KYC documents to be uploaded.
You can upload the documents manually in your dashboard.

Dashboard version 1

To do this, just open the relevant payment account, then click on the Documents menu and upload each document to the relevant location.
How_to_upload_KYC_documents_of_a_payment_account.gif

Dashboard version 2

  • To add documents, click mceclip3.png
  • From here, you can search for the payment account you want using the search bar mceclip8.png at the top right (we recommend that you enter the internal or external ID to narrow the search as much as possible).
  • To view the details of a payment account, click on the ID in bold on the left. The account details will then be displayed.
  • You can add files from the tab mceclip10.png and then upload files by clicking the mceclip11.png
  • A pop-up window will appear, you can drag and drop from your computer's explorer and select the document type
    mceclip12.png

NB: For security reasons, the only document formats allowed are: PDF, JPG, JPEG and PNG. No individual document may exceed 6Mb.

All uploaded documents are immediately shown in the payment account.
To allow our KYC experts to handle the process as efficiently as possible, we recommend that you follow the advice below:

  • Upload all documents for one payment account to Lemonway at the same time/when you have gathered them all
  • One document per location rather than a single PDF containing all the documents
  • All identity documents must be current and valid.
  • No documents should be cropped, illegible, or contain any obscured information.
  • All documents must be of good quality (e.g. no flash, adequate resolution etc.), and preferably in colour (greyscale is acceptable but not black and white)
  • All documents must be complete (e.g. front and back of ID card)
  • The Articles of Association of a company must be signed

To add an IBAN to a payment account, please refer to the How do I add bank details to a payment account? part in our All you need to know about withdrawing funds from a payment account article.

How do I edit payment account information?

You can edit payment account information in the Wallet Details/Account Information tab before the account is converted to KYC2.

NB: Internal and external IDs cannot be changed.

What do I do if a payment account is frozen?

There are two main reasons a payment account may be frozen:

  1. The payment account is being reviewed by our Financial Security Department in charge of securing your payments and complying with Lemonway's Regulatory obligations as a Payment Institution with regard to AML-TF in accordance with our Terms and Conditions, the freeze may be temporary. You will be sent a ticket to obtain additional information or to close the review.
  2. Your customer has been matched against the international and European Financial sanctions lists regarding asset freezing, resulting in their payment account being frozen.

This measure is carried out in accordance with:

  • The Anti Money Laundering and Terrorist Financing regulatory requirements that apply to Lemonway,
  • The Lemonway Terms and Conditions

The Financial Security Department is responsible for handling this matter promptly in accordance with our procedures.

After review:

  • If your client is indeed not on the sanctions list, the account will be released so that transactions can be continued.
  • If your customer does in fact match the person on the Sanctions list, the account will remain frozen and we will be forced to terminate the business relationship.
    As part of this review, we may request additional documentation or information from you in order to resolve the matter.

We will then get back to you after we have completed the review and inform you of the outcome.

Control Journal/Logs

The logbook allows you to view the history of the payment account, either through the API or via the dashboard.

Dashboard version 1

Control journal/logs can be accessed from the payment account homepage by clicking mceclip13.png.

On this page you can:

  • View the list of actions
  • Search for an action using the comment in the search box mceclip0.png
  • Add an event: just enter your comment in the box and confirm by clicking Save
    mceclip1.png

Dashboard version 2

The logbook can be accessed from the payment account homepage by clicking mceclip14.png.
On this page you can:

  • View the list of events
  • Search for an event using the comment in the search box mceclip7.png
  • Add filters with the button mceclip2.png
  • Create a data export with the button mceclip3.png (.xlsx, .csv and .pdf formats)
  • Refresh the list with the button mceclip4.png
  • Create a filter with the button mceclip5.png (bottom left of the page)
  • Add an event with the mceclip6.png Simply fill in the information in the pop-up window that appears and confirm by clicking Send
    mceclip7.png

NB: An export can have a maximum of 1,000 lines.

 

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