Other payment methods

Summary
Sofort/Klarna
How do I refund a Sofort/Klarna transaction?
How long can I refund a transaction?
Paytrail
How do I refund a Paytrail transaction?
iDeal
How do I refund an iDeal transaction?
How long can I refund a transaction?
Multibanco/MB Way
---------------------------------------------------------------

sofort-1.png

This is the most widely used online direct payment method in countries like Germany, Austria, Switzerland and Belgium. It's a payment method based on bank transfers. By choosing Sofort, online shoppers are redirected to the secure interface of their online bank to make the payment. The merchant receives real-time confirmation of the transaction and is able to immediately ship the order to the customer.
The payment is recorded in real time (as with a card) on the user's payment account.
The corresponding funds are collected by Lemonway's partner PSP (Klarna) and transferred to the bank account specified by Lemonway once a week.

How do I refund a Sofort/Klarna transaction?

Dashboard V1

Once you identify the transaction in the relevant payment account (use the filters provided if you need to), simply click on the yellow/orange Refund button in the payment account, enter the amount to be refunded (which cannot exceed the original transaction amount/default total amount), and then click on the Submit button.

Dashboard V2

Once you identify the transaction in the transaction in the transaction list, simply click on the transaction id and you will be taken to the details page. Then click the orange Refund button, enter the amount to be refunded (which cannot exceed the original transaction amount/default total amount), then confirm.

The refund is immediate and the refund amount is deducted from the balance of the relevant payment account.
[if the balance of the payment account which received the transaction does not cover the amount to be refunded, the system automatically performs a P2P transfer of the additional amount from your merchant payment account to the customer payment account].

How long can I refund a transaction?

Sofort transactions can be refunded only for 3 months after the initial payment.

 

t_l_chargement.png

PayTrail enables you to make electronic payments to all Finnish banks. These payments can be made by credit and debit card. 

How do I refund a Paytrail transaction?

Dashboard V1

Once you identify the transaction in the relevant payment account (use the filters provided if you need to), simply click on the yellow/orange Refund button in the payment account, enter the amount to be refunded (which cannot exceed the original transaction amount/default total amount), and then click on the Submit button.

Dashboard V2

Once you identify the transaction in the transaction in the transaction list, simply click on the transaction id and you will be taken to the details page. Then click the orange Refund button, enter the amount to be refunded (which cannot exceed the original transaction amount/default total amount), then confirm.

The refund is immediate and the refund amount is deducted from the balance of the relevant payment account.
[if the balance of the payment account which received the transaction does not cover the amount to be refunded, the system automatically performs a P2P transfer of the additional amount from your merchant payment account to the customer payment account].

 

ideal_logo_header.svg

iDEAL is the most widely used payment method in The Netherlands. Payment can be made using iDEAL via the top 10 Dutch banks. This payment method is based on bank transfers, but with iDEAL the amount and the account number of the beneficiary are already entered.
The iDEAL transaction process is recorded in real time on the payment account of the user concerned.
The corresponding funds are collected by Lemonway's partner PSP (Curo Payments) and transferred to the bank account specified by Lemonway once a week.

How do I refund an iDeal transaction?

Dashboard V1

Once you identify the transaction in the relevant payment account (use the filters provided if you need to), simply click on the yellow/orange Refund button in the payment account, enter the amount to be refunded (which cannot exceed the original transaction amount/default total amount), and then click on the Submit button.

Dashboard V2

Once you identify the transaction in the transaction in the transaction list, simply click on the transaction id and you will be taken to the details page. Then click the orange Refund button, enter the amount to be refunded (which cannot exceed the original transaction amount/default total amount), then confirm.

The refund is immediate and the refund amount is deducted from the balance of the relevant payment account.
[if the balance of the payment account which received the transaction does not cover the amount to be refunded, the system automatically performs a P2P transfer of the additional amount from your merchant payment account to the customer payment account].

How long can I refund a transaction?

iDeal transactions can be refunded only for 99 days after the initial payment.

 

mceclip0.png mceclip1.png

Multibanco is an interbank network in Portugal and a banking service provider that links the ATMs of 27 Portuguese banks. It is also the provider of the Via Verde automated toll payment service. To request a payment, the company provides the customer with a page containing the company's ID number, the reference, the amount and a button allowing the customer to return to the company's site. The customer then initiates the payment based on this information and pays the amount using online banking services, using their Multibanco ID or from an ATM.
MB WAY is the Multibanco solution that allows you to make instant transfers, online purchases and face-to-face payments, generate MB NET virtual cards and even accept payments via a smartphone, tablet or PC.
The relevant transaction is recorded in real time on the user's payment account.
The corresponding funds are collected by Lemonway's PSP partner (Eupago) and transferred to the bank account specified by Lemonway once a week.

Was this article helpful?
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.