Refunding a transaction - Local payment methods

Refunding a transaction - Local payment methods

👉   Refund a Sofort (or Klarna) transaction

👉   Refund a Paytrail transaction

👉   Refund an iDeal transaction

Refund a Sofort (or Klarna) transaction

Sofort (or Klarna) is the leading direct online payment method most widely used in Germany, Austria, Switzerland, and Belgium. It is a payment method based on wire transfer. By selecting Sofort, e-shoppers are redirected to the secure interface of their online bank to proceed to payment.

The merchant receives a transaction confirmation in real time and can immediately ship the order to his customers. 

The payment is recorded in real-time on the payment account of the user concerned. The corresponding bank flow is collected by Lemonway's partner PSP (Klarna) and transferred to the bank account designated by Lemonway every week.

1. From the Dashboard, click Transactions. A menu unfolds.
2. Click All.
3. Search for the transaction ID in the first column.
4. Click the ID number.
5. On the Operation details page, click Refund.
6. Enter the total or partial amount to be refunded, then enter your password for confirmation.
7. Click Send.

💡 If you cannot identify the transaction on the Dashboard, 👉 get in touch with us.

For payments made by Sofort, reimbursement is only possible within three months from the initial payment.

Refund a Paytrail transaction

PayTrail allows electronic payments to be made to all Finnish banks. These payments can be made by credit and debit card.

1. From the Dashboard, click Transactions. A menu unfolds.
2. Click All.
3. Search for the transaction ID in the first column.
4. Click the ID number.
5. On the Operation details page, click Refund.
6. Enter the total or partial amount to be refunded, then enter your password for confirmation.
7. Click Send.

Refund an iDeal transaction

iDEAL is the most popular payment method in the Netherlands. It is possible to make a payment with iDEAL via the ten largest Dutch banks. The payment method is based on a bank transfer, with iDEAL the amount and the beneficiary's account number are already filled.

The iDEAL technical flow is recorded in real-time on the payment account of the user concerned. The corresponding bank flow is collected by Lemonway's partner PSP (Curo Payments) and transferred to the bank account designated on Lemevery weekly basis.

1. From the Dashboard, click Transactions. A menu unfolds.
2. Click All.
3. Search for the transaction ID in the first column.
4. Click the ID number.
5. On the Operation details page, click Refund.
6. Enter the total or partial amount to be refunded, then enter your password for confirmation.
7. Click Send.

For payments made by IDEAL, reimbursement is only possible within 99 days from the initial payment.