Reasons for a KYC document’s rejection

Our KYC experts always explain why a KYC document was rejected in the notes of the relevant document.

The reason will not be shared with your customers and is accessible from your dashboard in the relevant document.

  1. From the Dashboard, click Accounts.
  2. Click the ID of the relevant account.
  3. Click the Documents tab.

👀 Look for the relevant document and open it. The mention Rejected appears with more information on the reason justifying the document rejection.

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