Our KYC experts always explain why a KYC document was rejected in the notes of the relevant document.
The reason will not be shared with your customers and is accessible from your dashboard in the relevant document.
- From the Dashboard, click Accounts.
- Click the ID of the relevant account.
- Click the Documents tab.
👀 Look for the relevant document and open it. The mention Rejected appears with more information on the reason justifying the document rejection.