What are the main statuses of a KYC document?

In order to have a payment account, KYC diligence shall be conducted about this account. Once you submit a KYC document, our team reviews it within the next 24 working hours for a payment account for a natural person and 48 working hours for a payment account for a legal entity. πŸ‘‰ Learn more here 

πŸ‘‰  Access a KYC document status

πŸ‘‰  Analyze a KYC document status

Access the status of a KYC document

  1. From the Dashboard, click Accounts.
  2. Click the ID of the relevant account.
  3. Click the Documents tab.
  4. Look for the relevant document and open it.

Analyze the status of a KYC document

The main statuses of a KYC document are:

  • β˜‘οΈ  Received, waiting to be processed: the default status of a new document, meaning it has not yet been processed by our KYC experts
  • βœ…  Accepted: when the document is approved/accepted (when all the documents in a payment account have been accepted but there are documents missing, the payment account will remain on KYC1)
  • ❌  Illegible: when the document provided is incomplete or of too poor quality to be understood by our KYC experts
  • πŸ“†  Expired: when the document is no longer valid (expired ID, etc.)
  • ⚠️  Wrong type: when the document provided is not the one expected (e.g. a driver's licence instead of an ID card or passport)
  • 🚫  Wrong recipient: when the holder of the payment account does not correspond to the person named in the document concerned
  • πŸ’¬  On hold: when the document review is put on hold by a KYC team member.
  • ‼️ Duplicate: when the document provided has already been uploaded

When the status is β€œReceived, waiting to be processed”, a document can have one of the following substatus :

  • Document type not processable automatically: when the document provided needs manual validation (e.g. the articles of association of a company)
  • Expected document not detected by computer: make sure that the document is correct, very clear, and on a neutral background
  • Wrong type: when a document is uploaded in the wrong field
  • Wrong name: when the name in the document does not match the name of the holder of the payment account 
  • File too big: when the file is over 4MB it cannot be processed automatically
  • Automatic controls failed: when the document needs a manual control 
  • Need 2 sides of the document in one file: when only one side of an identity document is uploaded in a field

You have the option of replacing any document pending processing with a new document, with the exception of documents that have a status of Received. You can also change a document that was processed by re-uploading a new document only if the status of the type is not Received.


You can also set up automatic notifications to make sure you’re aware of any changes in the status of a document. πŸ‘‰ Learn more here
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