💡 To open a payment account with Lemonway, the account holder must provide identity documents so they can be verified by Lemonway. Under the regulations on anti-money laundering and counter-terrorism financing (AML/CFT), Lemonway is required to verify the identity of its customers (KYC — Know Your Customer) and legal entities (KYB — Know Your Business).
The information and documents required depend on:
- the account type (Individual, Sole Trader, Company, Association)
- the platform activity (Marketplace, Crowdfunding, Invoice Trading, Value Added Services, etc.)
- the user's role (Investor, Seller, Project Holder, Content Editor, etc.)
⚠️ Some information may be requested conditionally during the onboarding journey, depending on the user's profile and risk level.
1. ✅ Document Validity Requirements
2. 🌍 Accepted Languages
3. 🎰 Crowdfunding Moneypot
4. 🎁 Crowdfunding Donation
5. 🛒 Marketplace / E-commerce
6. 🤝 Crowdlending
7. 📈 Crowdequity
8. 🧾 Invoice Trading
9. 📞 Value Added Services
10. ⏱️ Processing Times
1. ✅ Document Validity Requirements
Before submitting your documents, make sure they meet all of the following criteria:
| Criterion | Detail |
|---|---|
| Validity | Document must be current (not expired) |
| Legibility | Sharp, without blur, glare, or obstruction |
| Completeness | No cropped edges — all information visible, including the last 2 lines (MRZ) |
| Colour | Colour photos only — black & white and photocopies not accepted |
| Original | Physical original documents only — reproductions, scans, and PDFs sent by email not accepted |
| Name match | The name on the document must exactly match the name registered on the account |
⚠️ If a document is rejected, the reason can be found in the Documents tab of the relevant account (Lemonway Dashboard). A document may be resubmitted up to 2 times; beyond that, a manual review is carried out by a KYC analyst.
2. 🌍 Accepted Languages
These requirements apply regardless of the account holder's country of registration or residence.
💡 Documents must be written in the Latin alphabet. Accepted languages: 🇫🇷 French · 🇬🇧 English · 🇩🇪 German · 🇪🇸 Spanish · 🇮🇹 Italian.
⚠️ If a document is written in another language or uses a non-Latin alphabet, a certified / sworn translation must be provided alongside the original document.
3. 🎰 Crowdfunding Moneypot
A platform enabling a project holder to collect contributions (pooled funds) to finance a personal or collective cause.
| Profile | Role | Verification required? |
|---|---|---|
| Donor | Payer | ❌ No |
| Project holder | Beneficiary | ✅ Yes |
👤 Project Holder — Individual
📎 Documents to provide
| Document | Notes |
|---|---|
|
1 identity document (your choice, currently valid) |
National identity card (front and back) Passport European residence permit (front and back) |
📋 Information to provide
| Category | Fields |
|---|---|
| Identity | First name · Last name · Date of birth · City of birth · Country of birth · Nationality(ies) · (Other name) ⚠️ Province of birth: required if country of birth = Italy ⚠️ Tax code: required if nationality or country of birth = Italy |
| Contact & address | Email · Phone · Street · Postcode · City · Country · (Address line 2) ⚠️ Province: required if country = Italy |
| PEP | PEP status (Yes / No) ⚠️ If PEP = Yes: Position · Other position · Start date · (End date) ⚠️ If PEP = Yes and a close relation is concerned: Full name of the close relation |
| Legal capacity | Type of legal capacity ⚠️ Type of protection: required if protected adult ⚠️ Other type of protection: required if protected adult and type = other |
| Professional situation | Occupation |
| Financial situation | Annual income · Estimated wealth ⚠️ IFI Wealth Tax: required if country of residence = France |
| Project description | Project type ⚠️ Project description and website: required if type = charitable or other |
4. 🎁 Crowdfunding Donation
A donation-based crowdfunding platform enabling a project holder to collect contributions without financial return for donors.
| Profile | Entity type | Role | Verification required? |
|---|---|---|---|
| Donor | Individual / Company / Association | Payer | ❌ No |
| Project holder | Individual / Sole Trader / Company / Association | Beneficiary | ✅ Yes |
👤 Project Holder — Individual
📎 Documents to provide
| Document | Notes |
|---|---|
|
1 identity document (your choice, currently valid) |
National identity card (front and back) Passport European residence permit (front and back) |
📋 Information to provide
| Category | Fields |
|---|---|
| Identity | First name · Last name · Date of birth · City of birth · Country of birth · Nationality(ies) · (Other name) ⚠️ Province of birth: required if country of birth = Italy ⚠️ Tax code: required if nationality or country of birth = Italy |
| Contact & address | Email · Phone · Street · Postcode · City · Country · (Address line 2) ⚠️ Province: required if country = Italy |
| PEP | PEP status (Yes / No) ⚠️ If PEP = Yes: Position · Start date · (End date) ⚠️ If PEP = Yes and a close relation is concerned: Full name of the close relation |
| Legal capacity | Type of legal capacity ⚠️ Type of protection: required if protected adult |
| Professional situation | Occupation |
| Financial situation | Annual income · Estimated wealth ⚠️ IFI Wealth Tax: required if country of residence = France |
| Project description | Project type ⚠️ Project description and website: required if type = charitable or other |
🏪 Project Holder — Sole Trader / Self-Employed
📎 Documents to provide
| Document | Notes |
|---|---|
| Company register extract or registration / creation document | Dated less than 3 months ago (where applicable) · Entity name · Full address · Registration number (if applicable) · Date of creation · Description of activity |
| Legal representative's identity document | National identity card, passport, or European residence permit — currently valid In the event of a power of attorney, both parties must each provide an identity document |
📋 Information to provide
| Category | Fields |
|---|---|
| General information | Name · Legal form · Registration date · Website · (Trading name) · (Registration number) · (VAT number) ⚠️ Reason for no website: required if the business has no website ⚠️ Tax code: required if country = Italy |
| Activity | NACE code · Description · Destination country of funds · Business address ⚠️ ATECO / SAE codes: required if country = Italy ⚠️ Reason and countries: required if destination country ≠ country of registration |
| Declarations | Prohibited activities (Yes / No) · Presence in a high-risk country (Yes / No) |
| Project description | Description · Project website |
| LR — Identity | First name · Last name · Date of birth · City of birth · Country of birth · Nationality(ies) · (Other name) ⚠️ Province and Tax code: required if country = Italy |
| LR — Contact & address | Email · Phone · Street · Postcode · City · Country · (Address line 2) ⚠️ Province: required if country = Italy |
| LR — PEP | PEP status (Yes / No) ⚠️ If PEP = Yes: Position · Start date · (End date) ⚠️ If PEP = Yes and a close relation is concerned: Full name |
| LR — Financial situation | Annual income · Estimated wealth ⚠️ IFI Wealth Tax: required if country = France |
🏢 Project Holder — Company
📎 Documents to provide
| Document | What it must contain / notes |
|---|---|
|
Company register extract (Kbis or equivalent) |
Dated less than 3 months ago · Legal name · Full registered address · Registration number · Date of incorporation · Business description / corporate purpose · Legal representative information: full name, date & place of birth, country of residence, nationality |
|
Articles of Association (latest version) |
Legal name · Legal form · Registered address · Business activity · Internal governance: appointment process for legal representatives and shareholders, capital percentages or voting rights |
| Proof of authority of the legal representative | Generally, the legal representative is listed in the company register extract. If not: a power of attorney signed by a person listed as legal representative. In the event of a power of attorney, both parties must provide an identity document. |
| UBO register | EU countries: extract from the official UBO register · Non-EU countries: equivalent extract, or signed & dated org chart (<1 year), or latest Articles of Association (<1 year) · See: Ultimate Beneficial Owner (UBO) |
| Ownership structure | Required if multi-layer or indirect shareholding · Names + registration numbers of companies, names of natural persons + percentages · Dated and signed by the legal representative · Applicable for all countries |
| Identity documents | Of the legal representative AND each UBO · National identity card, passport, or European residence permit (currently valid) |
⚠️ Multi-layer shareholding: when a company is owned by one or more other companies, a full org chart tracing back to natural persons is mandatory — applicable to all countries, with or without an official UBO register.
📋 Information to provide
| Category | Fields |
|---|---|
| Company | Legal name · Legal form · Registration number · Date of incorporation · Website · NACE code · Business description |
| Legal representative | First name · Last name · Date & place of birth · Country of residence (at minimum) · Nationality · PEP status |
| UBOs | Full name · Date & place of birth (at minimum the country) · Country of residence · Nationality |
🤝 Project Holder — Association / NGO / Charity
📎 Documents to provide
| Document | What it must contain / notes |
|---|---|
| Creation or registration document | Name · Address · Registration number (if applicable) · Date of creation · Description of activities · How the entity is funded |
|
Articles of Association / Bylaws (latest version) |
Legal name · Purpose · Registered address · Internal governance: board appointment process, roles and powers · Latest board minutes with up-to-date member list (if not included in the bylaws) |
| Proof of authority of the legal representative | Bylaws or up-to-date list of board members · Must state: full name and role of person(s) authorised to bind the entity |
| Legal representative's identity document | National identity card, passport, or European residence permit (currently valid) · In the event of a power of attorney, both parties must provide an identity document |
💡 Associations generally do not have UBOs. Board members are treated as such for compliance screening. If beneficial owners are identified in the bylaws, they are subject to the same requirements.
📋 Information to provide
| Category | Fields |
|---|---|
| Association | Name · Address · Registration number (if applicable) · Date of creation · Corporate purpose |
| Legal representative | First name · Last name · Date & place of birth · Country of residence · Nationality · PEP status |
5. 🛒 Marketplace / E-commerce
A platform connecting buyers and sellers for the sale of goods or services.
| Profile | Entity type | Role | Verification required? |
|---|---|---|---|
| Buyer | Individual | Payer | ❌ No (in general) |
| Seller / Beneficiary | Individual / Sole Trader / Company / Listed Company / Association | Beneficiary | ✅ Yes |
👤 Seller — Individual
📎 Documents to provide
| Document | Notes |
|---|---|
|
1 identity document (your choice, currently valid) |
National identity card (front and back) Passport European residence permit (front and back) |
💡 A bank account statement (IBAN / RIB) will be requested for any outgoing wire transfer.
📋 Information to provide
| Category | Fields |
|---|---|
| Identity | First name · Last name · Date of birth · City of birth · Country of birth · Nationality(ies) · (Other name) ⚠️ Province of birth: required if country of birth = Italy ⚠️ Tax code: required if nationality or country of birth = Italy |
| Contact & address | Email · Phone · Street · Postcode · City · Country · (Address line 2) ⚠️ Province: required if country = Italy |
| PEP | PEP status (Yes / No) ⚠️ If PEP = Yes: Position · Start date · (End date) ⚠️ If PEP = Yes and a close relation is concerned: Full name of the close relation |
| Legal capacity | Type of legal capacity ⚠️ Type of protection: required if protected adult |
| Professional situation | Occupation |
| Financial situation | Annual income · Estimated wealth ⚠️ IFI Wealth Tax: required if country of residence = France |
🏪 Seller — Sole Trader / Self-Employed
📎 Documents to provide
| Document | Notes |
|---|---|
| Company register extract or registration / creation document | Dated less than 3 months ago (where applicable) · Entity name · Full address · Registration number (if applicable) · Date of creation · Description of activity |
| Legal representative's identity document | National identity card, passport, or European residence permit — currently valid In the event of a power of attorney, both parties must each provide an identity document |
📋 Information to provide
| Category | Fields |
|---|---|
| General information | Name · Legal form · Registration date · Website · (Trading name) · (Registration number) · (VAT number) ⚠️ Reason for no website: required if the business has no website ⚠️ Tax code: required if country = Italy |
| Activity | NACE code · Description · Destination country of funds · Business address ⚠️ ATECO / SAE codes: required if country = Italy ⚠️ Reason and countries: required if destination country ≠ country of registration |
| Declarations | Prohibited activities (Yes / No) · Presence in a high-risk country (Yes / No) |
| LR — Identity | First name · Last name · Date of birth · City of birth · Country of birth · Nationality(ies) · (Other name) ⚠️ Province and Tax code: required if country = Italy |
| LR — Contact & address | Email · Phone · Street · Postcode · City · Country · (Address line 2) ⚠️ Province: required if country = Italy |
| LR — PEP | PEP status (Yes / No) ⚠️ If PEP = Yes: Position · Start date · (End date) ⚠️ If PEP = Yes and a close relation is concerned: Full name |
| LR — Financial situation | Annual income · Estimated wealth ⚠️ IFI Wealth Tax: required if country = France |
🏢 Seller — Company (Ltd, PLC and equivalents)
📎 Documents to provide
| Document | What it must contain / notes |
|---|---|
|
Company register extract (Kbis or equivalent) |
Dated less than 3 months ago · Legal name · Full registered address · Registration number · Date of incorporation · Business description / corporate purpose · Legal representative information: full name, date & place of birth, country of residence, nationality |
|
Articles of Association (latest version) |
Legal name · Legal form · Registered address · Business activity · Internal governance: appointment process for legal representatives and shareholders, capital percentages or voting rights |
| Proof of authority of the legal representative | Generally, the legal representative is listed in the company register extract. If not: a power of attorney signed by a person listed as legal representative. In the event of a power of attorney, both parties must provide an identity document. |
| UBO register | EU countries: extract from the official UBO register · Non-EU countries: equivalent extract, or signed & dated org chart (<1 year), or latest Articles of Association (<1 year) · See: Ultimate Beneficial Owner (UBO) |
| Ownership structure | Required if multi-layer or indirect shareholding · Names + registration numbers of companies, names of natural persons + percentages · Dated and signed by the legal representative · Applicable for all countries |
| Identity documents | Of the legal representative AND each UBO · National identity card, passport, or European residence permit (currently valid) |
⚠️ Multi-layer shareholding: when a company is owned by one or more other companies, a full org chart tracing back to natural persons is mandatory — applicable to all countries, with or without an official UBO register.
📋 Information to provide
| Category | Fields |
|---|---|
| Company | Legal name · Legal form · Registration number · Date of incorporation · Website · NACE code · Business description |
| Legal representative | First name · Last name · Date & place of birth · Country of residence (at minimum) · Nationality · PEP status |
| UBOs | Full name · Date & place of birth (at minimum the country) · Country of residence · Nationality |
📈 Seller — Listed Company
📎 Documents to provide
| Document | Notes |
|---|---|
| Company register extract | Dated less than 3 months ago — same content requirements as non-listed companies |
| Proof of authority of the legal representative | Same as for non-listed companies |
| Proof of stock exchange listing | Page of the relevant stock exchange showing the company's details |
| Legal representative's identity document | National identity card, passport, or European residence permit (currently valid) |
💡 If shares are not at least 76% publicly held, all shareholders owning or controlling more than 25% are subject to UBO verification requirements.
🤝 Seller — Association / NGO / Charity
💡 The requirements for this profile are identical to the Project Holder — Association (Crowdfunding Donation) section.
6. 🤝 Crowdlending
A platform connecting lenders (investors) with project holders seeking to finance a loan. Investors receive repayment of the principal plus interest.
| Profile | Entity type | Role | Verification required? |
|---|---|---|---|
| Lender / Investor | Individual / Company | Payer | ✅ Yes |
| Borrower / Project holder | Individual / Company | Beneficiary | ✅ Yes |
⚠️ Both profiles (lender and borrower) are subject to identity verification.
👤 Lender / Investor — Individual
Same requirements as Project Holder — Individual (Crowdfunding Donation), with the following addition:
📋 Additional — Financial situation (investor profile)
| Category | Additional fields |
|---|---|
|
Financial situation (enhanced) |
Annual income · Estimated wealth · Source of funds: Income (salary, bonuses) · Savings · Real estate · Donation or inheritance · Sale of investment portfolio · Sale of business shares · Gambling winnings · Life insurance redemption · Crypto, gold, currencies · Financial investments · Other (please specify) ⚠️ IFI Wealth Tax: required if country of residence = France |
🏢 Lender / Investor — Company
💡 The requirements for this profile are identical to the Seller — Company (Marketplace) section.
👤 Borrower / Project Holder — Individual
💡 The requirements for this profile are identical to the Project Holder — Individual (Crowdfunding Donation) section.
🏢 Borrower / Project Holder — Company
💡 The requirements for this profile are identical to the Project Holder — Company (Crowdfunding Donation) section.
7. 📈 Crowdequity
A platform connecting capital investors with project holders. Investors receive financial securities (shares, bonds) in exchange for their investment.
| Profile | Entity type | Role | Verification required? |
|---|---|---|---|
| Investor | Individual / Company | Payer | ✅ Yes |
| Project holder | Individual / Company / Association | Beneficiary | ✅ Yes |
⚠️ Both profiles are subject to identity verification.
👤 Investor — Individual
💡 The requirements for this profile are identical to the Lender / Investor — Individual (Crowdlending) section.
🏢 Investor — Company
💡 The requirements for this profile are identical to the Seller — Company (Marketplace) section.
👤 Project Holder — Individual
💡 The requirements for this profile are identical to the Project Holder — Individual (Crowdfunding Donation) section.
🏢 Project Holder — Company
💡 The requirements for this profile are identical to the Project Holder — Company (Crowdfunding Donation) section.
🤝 Project Holder — Association
💡 The requirements for this profile are identical to the Project Holder — Association (Crowdfunding Donation) section.
8. 🧾 Invoice Trading (Crowdfactoring)
A platform connecting creditors (businesses with outstanding invoices) with investors who finance those invoices. The debtor repays investors at maturity.
| Profile | Entity type | Role | Verification required? |
|---|---|---|---|
| Investor | Individual / Company | Payer | ✅ Yes |
| Creditor (assignor) | Sole Trader / Company | Beneficiary | ✅ Yes |
| Debtor | Company | Third-party payer | ❌ No (in general) |
⚠️ Invoice Trading platforms are subject to the European Crowdfunding Service Provider (ECSP) regulation. Lemonway may request the partner platform to provide the relevant regulatory licences and authorisations for each country of operation.
👤 Investor — Individual
💡 The requirements for this profile are identical to the Lender / Investor — Individual (Crowdlending) section.
🏢 Investor — Company
💡 The requirements for this profile are identical to the Seller — Company (Marketplace) section.
🏪 Creditor — Sole Trader
💡 The requirements for this profile are identical to the Seller — Sole Trader (Marketplace) section.
🏢 Creditor — Company
💡 The requirements for this profile are identical to the Project Holder — Company (Crowdfunding Donation) section.
9. 📞 Value Added Services (VAS)
An intermediary platform between telecom operators and content editors (e.g. premium-rate numbers, voice services). The operator collects payments from its subscribers and transfers funds to content editors.
| Profile | Entity type | Role | Verification required? |
|---|---|---|---|
| Operator | Company | Payer | ✅ Yes |
| Content editor | Individual / Sole Trader / Company | Beneficiary | ✅ Yes |
| Other operator | Sole Trader / Company | Beneficiary | ✅ Yes |
🏢 Operator — Company
💡 The requirements for this profile are identical to the Seller — Company (Marketplace) section.
👤 Content Editor — Individual
💡 The requirements for this profile are identical to the Seller — Individual (Marketplace) section.
🏪 Content Editor — Sole Trader
💡 The requirements for this profile are identical to the Seller — Sole Trader (Marketplace) section.
🏢 Content Editor / Other Operator — Company
💡 The requirements for this profile are identical to the Seller — Company (Marketplace) section.
10. ⏱️ Processing Times
⏱️ Once received, your documents are reviewed within a maximum of 48 business hours. 👉 Learn more
💡 Lemonway reserves the right to request any additional document or information needed to carry out the appropriate verifications in compliance with its legal obligations.
Need help? 👉 Contact us here