Depending on the merchant's business type, acceptance by the merchant of the Terms and Conditions (including the Lemonway Terms and Conditions) results in the opening of a payment account (wallet) in the respective Lemonway environment in the name of the user (the account holder) for the user to make payments/settlements on the merchant's platform.
Everything you need to know
👉 Access specific payment accounts
👉 Necessary information to create an account
👉 Payment account for an Individual
👉 Payment account for a Professional
👉 Upload documents to a payment account
👉 Edit payment account information
Merchant Payment Account
This is your company's unique payment account (also referred to as SC for Society). Any commission you earn is deposited into this account; Lemonway also collects its own fees on your transactions from this account.
Depositing funds into your merchant account via wire transfer is always exempt from Lemonway fees.
💡 Please remember to keep sufficient funds in your merchant account. If the balance of your merchant account is insufficient, all payments will be refused.
Customer payment accounts
These are your customers' payment accounts, whether they are payers, merchants, project leaders, or investors for example.
You can create unlimited customer payment accounts for natural persons or legal entities.
Each customer payment account is subject to 👉 KYC rules, and has a unique External ID set up by you when you create the payment account, allowing you to distinguish between different types of customer (e.g. External IDs starting with PP for project leaders or I for investors).
Access a specific payment account
- From the Dashboard, click Accounts.
- Search for the account ID in the first column.
- Click the ID number to learn more about an account.
This view displays the financial information related to the payment account (balance, incomings of the day, etc.).
Necessary information to create an account
Payment accounts (natural people or legal entities) can be created via the 👉 API as well as manually from your dashboard.
The information required (compulsory and recommended) to create a payment account is as follows:
- Internal ID: this field only accepts numbers
- External ID: A-Za-z0-9._@%+- type characters are accepted
⚠️ Please note that spaces are not allowed
Payment account for an Individual
|
DASHBOARD INFORMATION |
RELEVANT API FIELD |
|
MANDATORY |
|
|
First name of the payment account holder |
<clientFirstName> |
|
Last name of the payment account holder |
<clientLastName> |
|
Date of birth of payment account holder |
<birthdate> |
|
Nationality of the payment account holder |
<nationality> |
|
Country of residence of the payment account holder |
<ctry> |
|
Email address of the payment account holder |
<clientMail> |
|
Registration IP address of the payment account holder |
<walletiP> |
|
Payer or Beneficiary |
<payerOrBeneficiary> |
|
RECOMMENDED |
|
|
Title of the holder of the payment account |
<clientTitle> |
|
Main telephone number of the payment account holder |
<phoneNumber> |
Payment account for a Professional
|
DASHBOARD INFORMATION |
RELEVANT API FIELD |
|
MANDATORY |
|
|
Company name of the holder of the payment account |
<companyName> |
|
Description of the payment account holder's project or activity |
<companyDescription> |
|
Country of registration of the holder of the payment account |
<ctry> |
|
First name of the legal representative of the payment account holder |
<clientFirstName> |
|
Last name of the legal representative of the payment account holder |
<clientLastName> |
|
Date of birth of the legal representative of the payment account holder |
<birthdate> |
|
Contact email of the payment account holder |
<clientMail> |
|
Registration IP address of the payment account holder |
<walletiP> |
|
Payer or Beneficiary |
<PayerOrBeneficiary> |
|
RECOMMENDED |
|
|
Registration number of the payment account holder |
<companyIdentificationNumber> |
|
Contact telephone number of the payment account holder |
<phoneNumber> |
|
URL of the project or payment account holder |
<companyWebsite> |
|
OPTIONAL |
|
|
Indicates if the legal representative of the payment account is also an Ultimate Beneficial Owner |
<isUltimateBeneficialOwner> |
💡 By default, payment accounts are all opened with KYC1 status, thus presenting significant constraints in terms of number and amount of transactions (Money-In, P2P, and Money-Out).
Upload documents to a payment account
To update a payment account to KYC2 status, the KYC documents must be uploaded in the relevant payment account and reviewed by our KYC experts.
- From the Dashboard, click My account (SC).
- Click Logs.
- Search for the account ID in the first column.
- Click the ID number.
- Click Documents (third tab).
- Click Upload. A pop-up window appears.
- Choose a document from your desktop and upload it.
Note
For security reasons, we only access files in PDF, JPG, JPEG and PNG format. File size should not exceed 10 MB or 4 MB for instant KYC validation.
💡 All uploaded documents are immediately shown in the payment account.
To allow our KYC experts to handle the process as efficiently as possible, we recommend that you follow the advice below:
- Upload all documents for one payment account to Lemonway at the same time
- One document per location rather than a single PDF containing all the documents
- All identity documents must be current and valid
- No documents should be cropped, illegible, or contain any obscured information
- All documents must be of good quality (e.g. no flash, adequate resolution etc.), and preferably in colour (greyscale is acceptable but not black and white)
- All documents must be complete (e.g. front and back of ID card)
- The Articles of Association of a company must be signed
Edit payment account information
You can edit payment account information in the Wallet Details/Account Information tab before the account is converted to KYC2.
NB: Internal and external IDs cannot be changed.
Blocked wallets
Learn more in our 👉 dedicated article.
Control Journal/Logs
- From the Dashboard, click My account (SC). A menu unfolds.
- Click Logs.
On this page, you can view the list of events and create data exports.
Note
An export can have a maximum of 1,000 lines.